Copilot: Fix Your Mom’s Computer, Stress Free!

http://www.joelonsoftware.com/items/2007/01/26.html

The Fog Creek CopilotSM service allows people to help their friends, relatives, and customers fix their computer problems by connecting to their computers via the Internet.

Unlike other remote assistance services, Fog Creek Copilot is secure, easy to use, works through virtually all home or office firewalls, and requires no installation or configuration.

price of the 24hr day pass dropped to $5.  this is a great tool if your parents need computer help and you don’t live near them.  is there anything worse than trying to walk your totally non-technical parents thru a computer issue over the phone?