ISPs and the lies they tell about connection speed

The White Lies ISPs Tell About Broadband Speeds – PC Magazine

How would you feel if you pumped a gallon of gas only to find out that the service station’s meter was off by 10 percent in its favor? Obviously you would want the owners exposed immediately and demand a refund, and possibly even lodge a criminal complaint against the station. So, why does the consumer tolerate such shenanigans with their ISP?

Put simply, it’s a matter of expectations.

ISPs know that new and existing customers are largely comparing their Internet-speed experiences to dial-up connections.

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